Bethlehem, PA (6/22/20) Wind Creek Bethlehem today announces the reopening of the property to the public on Monday, June 29, 2020.
“We are thrilled to announce the reopening of our property on June 29th,” said Kathy McCracken, EVP & General Manager of Wind Creek Bethlehem. “Wind Creek Hospitality has crafted a reopening plan that includes utilizing a gaming reservation system. This will help our team manage appropriate capacity in the building as well as providing a way to continuously clean the gaming floor throughout the day.” Jay Dorris, President & CEO of Wind Creek Hospitality adds “Just like your favorite restaurant on a Friday night, a reservation isn’t required. But if you absolutely want to join us on a given day and time, reservations are available.”
Wind Creek Bethlehem voluntarily closed to the public on March 15, 2020. During that time Wind Creek Hospitality worked with health officials to establish new policies to ensure that Guests can enjoy themselves safely. This includes temperature checks for all Guests & Team Members, and cloth masks or face coverings will be required for everyone. Guests are asked to bring their own mask. Players who do not have their own mask will be able to acquire one on property for a small donation supporting Second Harvest Food Bank of Lehigh Valley & Northeast PA. Lastly, smoking will only be allowed in an outdoor area located in the north parking lot.
The casinos and resorts of Alabama’s only federally recognized Indian Tribe will fully reopen to the public Monday, June 8. Wind Creek Hospitality said all three of its Alabama-based resort.
The reservation system will be open to Guests by June 24th by visiting www.WindCreekCasino.com.
Reservations can also be made by calling 877-726-3777 or a casino host. Details about all safety protocols are available at WindCreekCasino.com
Bethlehem, PA, April 28, 2020
It’s been forty-five (45) days since we voluntarily closed our doors in response to the COVID-19 outbreak. A verycommon question heard frequently is “When is Wind Creek going to reopen?” And it comes from both guestsand team members in equal parts!
So, when will we reopen?
We don’t have a date yet, but I assure you, it will be the very first moment that we can provide guests and teammembers a fun and exciting experience without taking irresponsible public health risks. Our team is workingthrough many solutions and our plans are coming into focus.
Just like professional sports, restaurants, office buildings and amusement parks, you’ll see changes at WindCreek when we reopen. Like other businesses, we will be limiting the number of guests, stepping up thefrequency and intensity of sanitization, and increasing the use of PPE by our team members. We’ve beenworking diligently for the past few weeks to develop these plans, and we continue to fine tune them based onnew data from authorities. Once the details and our full reopening plans are ready, we will publish them on ourwebsites, our online casino (WindCreekCasino.com), and our social media outlets. And let’s be clear –throughout this process plans change as new information becomes available. So all of us need to be flexible aswe work our way through these times.
If the number of questions from our guests is any indication, I am sure demand for the Wind Creek experiencewill be high when we reopen. While I wish we could safely swing our doors open and invite everyone in all atonce, our reopening will be conducted in phases.
We will begin with a “soft reopening,” where we will invite small groups of guests to visit our properties to testout some of our new policies and procedures and ensure that they’ll work on a larger scale.
Once we believe we can accommodate more guests, we will reopen to the general public. We will still beoperating at reduced capacity and we don’t want the excitement of visiting our property spoiled due to waitingin line to get in. So we will offer a new reservation system for casino visits. This system will allow guests to“reserve” a day and time in advance and will allow us to always keep the number of guests and team memberson property and on the casino floor at a safe number. Please expect more information on this system soon.
Upon re-opening, you’ll notice reduced capacity in our restaurants to ensure proper distance. We will also bemaking changes to self-service areas of food service, limiting the number of guests in retail outlets, limitingsome services in our spas and fitness facilities, and making some changes in our hotels, valet parking, pools, bellservice, and other entertainment venues.
We will continue to consult with health, regulatory, Tribal and commonwealth agencies so we can provide youand our team members the escape and fun environment expected from Wind Creek. Those same authorities arehelping inform our decision about the proper time to reopen. While it won’t be this Friday, May 1st, as you mayhave heard or read, we hope it will be soon.
When we reopen, our goal is to have a plan that will provide a smart and measured approach. It probably won’tbe perfect, and it will evolve once put into practice. But just as we erred on the side of caution for the health ofour guests and team members when we chose to close before government shutdowns went in place, we will useour own best judgment on when to reopen in order to protect the well-being of our team members, guests andsurrounding communities
Thank you for your continued support through this period. We look forward to seeing you in the very nearfuture at one of our Wind Creek properties. Stay safe.
Jay Dorris
President and CEO
Wind Creek Hospitality