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Asda Safety Marshals - We have created 1,000 new Asda Safety Marshals stationed at the front of every store and in the aisles of larger stores. These colleagues will be on hand to help customers with safety queries and reiterate Government guidelines to wear a face covering and maintain social distancing while they shop. Asda have already released their Christmas delivery slots - so you'll need to act quickly. The supermarket giant has launched the dates earlier than usual as last year they went live on November 19. But some areas are already fully booked for Christmas week (December 20-24).
The government has now released its list of clinically vulnerable people who qualify for support during the coronavirus crisis. Supermarket bosses will have received this list and will be in the process of contacting their vulnerable customers to offer them priority booking for online shopping services. If you're a vulnerable person or live with someone who is, you may be looking for advice on what to do next regards grocery shopping. We've rounded up information from five major supermarkets to help…
The latest information on Sainsbury's blog says: 'We are giving our customers who are vulnerable priority access to our online home delivery service. So far we’ve been able to identify and prioritise hundreds of thousands of vulnerable people across the UK.
'The government have identified and shared with us the customers who they consider the most vulnerable, and we’re in the process of contacting these customers to offer them priority access to home delivery slots. We are waiting for the databases for Scotland, Wales and Northern Ireland and will contact vulnerable customers in those areas as soon as we are able.'
© Provided by Hello! sainsburysSainsbury's has a number to call if you haven't received a vulnerable person letter
You need to follow instructions from the text message or letter you received to register as vulnerable on the government's website. If you didn't get contacted, you can register at gov.uk, and then contact your GP to request a letter. If you haven't been contacted by Sainsbury's already, then you should be soon.
There is a Sainsbury's phone number to call for the Careline should you need it. Understandably, Sainsbury's is currently experiencing high levels of demand for the service, but the number to call is 0800 328 1700 and is available Monday to Sunday 8am-11pm.
Tesco's CEO Dave Lewis said: 'On Thursday, we were given an initial list of 110,000 clinically and socially isolated people by the Government. From these, we were able to match 75,000 existing customers and we’ve already contacted them to let them know we’re making home delivery slots immediately available to them. As we receive more data from Government, we’ll make even more slots available.'
© Provided by Hello! tesco-signTesco has contacted its vulnerable customers
To book a slot, you need to go to tesco.com/groceries and log in. Vulnerable customers can book a priority slot with an eight-hour window for delivery.
If you don't currently have an account with Tesco but have received a letter from the NHS because you're classified as clinically vulnerable, you can create an account on their website or call Tesco on 0800 917 7359. The store can then check if you are on the government's list.
A representative for Ocado told HELLO!: 'We have received the government’s vulnerable shield list and have cross-referenced it with our customer database to help support those in need. We have already identified our customers on the vulnerable list and reached out to offer them delivery slots with ocado.com. We will continue to do our part as the government updates its shield list.'
© Provided by Hello! ocadoYou can reach Ocado on the 'Contact Us' section of their website
Follow the instructions you have received from Ocado's correspondence with you. If you haven't heard from the online supermarket, visit gov.uk to register onto the government’s list. Ocado also suggests getting in touch with them using their 'Contact Us' online form.
The Asda website says: 'We have been working closely with the DEFRA (Department for Environment, Food and Rural Affairs) and some of our fellow supermarkets for the last couple of weeks to understand how to ensure essentials reach those with no support network.
'The data we’ve received from the UK Government has allowed us to email our customers to offer first access to delivery slots, ensuring they get what they need while they stay safe at home. We’re also working on similar programmes for customers in Scotland, Wales and Northern Ireland.'
© Provided by Hello! asdaAsda priorities their most vulnerable customers
A representative for Asda told HELLO!: 'People who’ve been identified on the government’s vulnerable person list will have received either an email or a letter and all the information they need is in there.'
In terms of booking a slot, Asda's website says: 'During this busy time we'll only show slots for the next 7 days to allow us to prioritise our most vulnerable customers.'
Like other supermarkets, Morrison's vulnerable customers will have received communication from them about priority online booking. The store is adding a fast track queue system so its vulnerable customers can be prioritised.
© Provided by Hello! morrisonsMorrisons is launching a telephone ordering service
The chain has introduced other measures to help vulnerable customers too. On March 23, the store launched a new range of food boxes containing grocery and household essentials for home delivery. There are five variations of food box, with prices ranging from £30 to £45.
Morrisons is also launching a customer call centre for orders to be taken over the phone so that people who do not shop online can still order food. In the meantime, their online shopping customer number is 0345 322 0000.
Booking an Asda home delivery slot remains a challenge, but the supermarket chain says it’s doing its best to meet unprecedented demand for online food orders.
In an attempt to prioritise its most vulnerable customers, Asda is working with the government’s vulnerable person database and offering customers who have registered a priority pass. These enable customers to set up a regular weekly home delivery slot at Asda, with shopping delivered contact free.
Asda is also now only showing home delivery slots for the next seven days. If you need to order food from Asda online, the best advice is to check back regularly for new food delivery slots to open up – or, if you can, visit a physical store.
Asda has temporarily reduced the opening hours of its stores to 08:00 to 20:00, Monday to Saturday. What about Asda opening hours for NHS and care workers? The company is prioritising these customers in its larger stores every Monday, Wednesday and Friday from 08:00 to 09:00.
During Asda’s opening hours, the number of customers allowed in stores will be limited at any one time so that social distancing can be adhered to. Asda has also increased the payment limit amount on credit and debit card contactless payment to £45.
If you can’t visit a physical store and need to book an Asda home delivery online, there are a few things you can do to improve your chances. Here, we’ll run through the best ways to try and get an Asda home delivery, and we’ll explain how Asda’s click and collect service works too.
Asda food delivery: check for new slots
According to Asda, home delivery slots will only be shown for the next seven days to prioritise the elderly and vulnerable. The best way to increase your chance of getting one is to keep checking for available delivery slots throughout the day, as Asda hasn’t divulged when it makes new slots available.
Gov.uk: Register for coronavirus support if you’re vulnerable
If you’re an elderly or vulnerable customer, make sure you’re registered on the Gov.uk list of clinically extremely vulnerable people. Asda has said that it is using this register to prioritise its home delivery slots – so if you’re eligible, you want to be on it. You can register yourself, or on behalf of someone else.
Both Asda’s home delivery and click & collect services now offer contactless delivery and collection to help reduce the spread of Covid-19. Like the majority of supermarkets, Asda is prioritising the elderly and vulnerable when it comes to allocating delivery slots.
The company is continuing to increase its capacity following a recruitment drive, which has added an extra 300,000 home delivery slots to its website. A total of 700,000 slots will now be released each week, according to the Mirror. The best advice, though, is to simply keep checking Asda’s website to see whether any slots are available.
For those who are self-isolating, Asda has introduced a Volunteer Shopping Card. You can buy the card online, send it to your volunteer of choice and they can do your shop for you. No cash changes hands, and the card can be used contactlessly in-store using a barcode. It can also be topped up with extra funds online and no bank or credit card details are exchanged.
If you do manage to find an Asda home delivery slot, bear in mind that Asda has reduced the window in which you can amend an order to two days before its due date. You’ll also have less time to make any amends, with the cut off time now 10pm the day before your order is due. Customers are advised to make one amendment to their order, and only if it’s urgent.
If you’d like to use Asda’s click-and-collect service, simply select your groceries with Asda online and select click and collect before you check out. Again, slots are extremely limited during this time so keep checking back regularly for new updates.
Grocery delivery
Recipe box and meal delivery
Pizza delivery
Takeaway delivery
Alcohol delivery
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